Refund policy

RETURNS​

In the case that you are require an exchange, or are not fully satisfied with the goods, the item(s) should be returned to Bullion Eyewear HQ at the address (See below) with their original packaging, within 14 days of the receipt. 

Please complete the 'Returns Form' that came within the packaging, if for any reason you have lost this it is available through the link above and then place within the packaging when sending back.

RETURNS FORM​

For UK customers please use the prepaid label which was included within your package.

For International customers please send the item(s) back to the following address:

​Bullion Eyewear LTD

Kemp House,

152 - 160 City Road,

London,

England,

EC1V 2NX​

Please note for International returns the customer is responsible for the postage costs to send the item(s) back.​

Please also note, if we do not have the available stock for the requested exchange, a full refund will be made by default, a confirmation of this will be sent via email. 

Please do allow up to 10 working days for the refund to be processed fully. 

All refunds will be through the initial method of payment. 

Incorrect order:

In the rare event that your order is incorrect, or you have item(s) missing, please contact us on info@bullioneyewear.com with your order number and a description within 7 days.

For International returns we recommend that you return your items using a registered post service that obtains a signature on delivery. You should keep a receipt of posting for your records as we cannot be held responsible for any items that are lost in attempting to be returned to us.​